aQRate · Roshan Water Solutions

Delete your aQRate account

You can delete your account yourself, at any time, in the aQRate app or on the web. Nobody else has to approve it.

This page is for aQRate, the field data app and web portal by Roshan Water Solutions Inc. It explains how to delete your account, what happens to your data, and how long it takes.

Delete it in the app

  1. Open the aQRate app and sign in.
  2. Tap Account, the last tab in the bar at the bottom.
  3. Tap Delete account, at the bottom of the page under Sign out.
  4. Follow the steps: you’ll type DELETE and enter a six-digit code we email you.

If anything on your phone hasn’t sent yet, the app asks you to send it or discard it first.

Or on the web, without the app

Sign in with the same email, password or Google account you use in the app, and follow the same steps. Most workspaces are on portal.aqrate.ca:

Delete my account on portal.aqrate.ca

This takes you to your workspace’s own delete-account page.

What is deleted, and what is kept

You are a member of a team

Deleted: your name, email address, phone number, photo, password and sign-ins, your settings and notification choices, and your conversations with the assistant.

Kept, and why: records you filed or worked on (submissions, photos, reports and lab chain of custody) belong to your organization. They stay with it, with your name on them, as its business records.

It is your own workspace

If you are the only member, deleting your account deletes the workspace too: every form, record, photo, file and report in it, and its plan.

Kept, and why: if you were on a paid plan, its invoices and payment records, because tax law requires us to keep them.

You are its only administrator

If others still use the workspace, you choose one of two things, and neither waits on anyone else:

  • make another member administrator, and only your account is deleted; or
  • delete the workspace for everyone. Every member loses access, and we email each of them.

In every case, the support requests you sent us stay in our support history. On a Dedicated Cloud workspace, members can delete their own accounts, but the workspace itself is closed through your agreement with us.

How long it takes

  • A member’s account is deleted as soon as you confirm, and you are signed out of the app and the web.
  • A workspace is locked as soon as you confirm, and nobody can sign in to it. Everything in it is permanently deleted 30 days later, then cleared from our backups within 30 more days. Until the first 30 days are up, only our support team can restore it, and only if you ask.
  • We email you when your request is accepted, and again when a workspace has been permanently deleted.

Paid plans and AI credit

  • You do not need to cancel a paid plan first. Deleting a workspace cancels it immediately, and the rest of the current period is not refunded.
  • AI credit you bought and have not used is lost when the workspace is deleted.

Can’t sign in, or not getting the code?

Email privacy@roshanwater.com from any address, with the subject Delete my aQRate account. Tell us your name, the email address on the account and your workspace address. We check that the account is yours before we delete it, and we reply within 30 days.

More about how we handle your data is in our Privacy Policy.